Insurance is Personal. Your Service Should Be Too.
When customers file a claim, they're often stressed and vulnerable. When they call about a policy, they want quick, accurate answersnot endless hold times.
Traditional call centers can't scale for catastrophe events. Manual renewal campaigns miss the window. And every missed call is a potential lapse.
timepay.ai delivers AI agents that respond with empathy, answer with accuracy, and engage at the perfect momentevery time.
AI Agents for the Full Insurance Journey
From first quote to claim settlement, our AI agents deliver exceptional experiences at every touchpoint.
Built for Every Line of Insurance
Tailored AI agents for property, casualty, life, and health insurance operations.
Auto Insurance
Accident reporting, claims intake, roadside assistance coordination, and policy changes.
Home Insurance
Property damage claims, coverage inquiries, and inspection scheduling.
Life Insurance
Policy servicing, beneficiary updates, premium payments, and renewal campaigns.
Health Insurance
Provider lookups, claims status, pre-authorization support, and enrollment assistance.
AI-Powered Customer Journeys
Hyper-personalized engagement across the entire policyholder lifecycle.
Lead to Policy
- Instant lead response (<5 seconds)
- Needs assessment via conversation
- Quote generation and comparison
- Application assistance
- Agent appointment booking
Policy Lifecycle
- Welcome calls for new policyholders
- Coverage and benefit inquiries
- Policy changes and endorsements
- Document delivery via WhatsApp
- Payment and billing support
Claims Journey
- 24/7 FNOL intake
- Document and photo collection
- Status updates and tracking
- Settlement communication
- Satisfaction follow-ups
Renewal & Retention
- Proactive renewal reminders
- Lapse prevention outreach
- Cross-sell and upsell campaigns
- Win-back for lapsed policies
- NPS and feedback collection
Enterprise-Grade Capabilities
Everything insurers need to transform customer engagement.
From Setup to Scale in Weeks
Our team helps you deploy AI agents tailored to your products and processes.
Connect & Configure
Integrate with your core banking systems via secure APIs. Define conversation flows and compliance rules.
Deploy AI Agents
Launch voice agents for calls and WhatsApp agents for messaging. Each customer gets a personalized journey.
Scale & Optimize
Handle millions of interactions while AI continuously learns and improves from every conversation.
Voice and Messaging Agents
Meet customers where they are with intelligent, empathetic AI agents.
Voice Agents
Inbound & Outbound Calls
- 24/7 claims intake with FNOL automation
- Policy inquiry and coverage explanations
- Outbound renewal and retention calls
- Payment collection and reminders
- Lead qualification and appointment setting
- Catastrophe event surge handling
