timepay.ai
Telecom Solutions

Connect Better
Support Smarter

Deploy AI voice and messaging agents that handle millions of subscriber inquiriesbilling questions, tech support, plan changeswhile reducing costs by 70% and keeping customers connected.

70%
Call Deflection
40%
Lower Churn
< 90s
Avg Resolution
24/7
Support Coverage

Telecom Support is Broken. Your Customers Know It.

The average telecom subscriber calls support 3-4 times per yearmostly for billing questions and basic troubleshooting. Each call costs $5-10 and often leaves customers frustrated.

Network outages overwhelm call centers. Churn rates hover around 20-25% annually. And your agents spend 80% of their time on repetitive queries that don't need human touch.

timepay.ai handles the routine so your team can focus on complex issues and high-value retention conversations.

Annual churn rate (industry avg)20-25%
Cost per support call$5-10
Calls that are billing queries35-40%
With timepay.ai
70% Calls Deflected. 40% Less Churn.

AI Agents Built for Telecom

From activation to retention, our AI agents handle the complete subscriber lifecycle.

Billing & Payments
AI agents handle bill inquiries, payment processing, and plan explanationsresolving 80% of billing calls without human intervention.
Technical Support
Guided troubleshooting for connectivity issues, device setup, and network problems with intelligent escalation.
Plan Management
Upgrades, downgrades, add-ons, and data top-ups handled conversationally via voice and WhatsApp.
Outage Communication
Proactive alerts during network issues. AI handles surge inquiries and provides real-time status updates.
Churn Prevention
Identify at-risk customers and deploy personalized retention offers via AI-powered outreach campaigns.
New Activations
SIM activation, number porting, and new connection onboardingautomated and seamless.

Traditional vs AI-Powered Telecom

See how AI agents transform subscriber support and retention.

Metric
Traditional
timepay.ai
Avg Call Handle Time
8-12 min
< 2 min
First Call Resolution
60-70%
85-90%
Billing Query Resolution
Agent required
80% automated
Outage Call Handling
Overwhelmed
Unlimited scale
Churn Rate Impact
Reactive
40% reduction

Solutions for Every Telecom Segment

Mobile, broadband, cable, or enterprisewe've got you covered.

Mobile Carriers

Prepaid/postpaid support, plan changes, and device troubleshooting at scale.

Broadband & ISPs

Connection issues, speed complaints, and technician scheduling.

Cable & DTH

Package upgrades, channel additions, and set-top box support.

Enterprise Telecom

B2B account management, SLA inquiries, and dedicated support.

AI-Powered Subscriber Journey

Engage subscribers at every touchpointfrom activation to loyalty.

1
Acquisition

Onboard & Activate

  • New connection inquiries
  • Plan comparison assistance
  • KYC document collection
  • SIM activation support
  • Number porting guidance
2
Usage

Support & Serve

  • Balance and usage queries
  • Data top-ups and add-ons
  • Technical troubleshooting
  • Device configuration help
  • Coverage inquiries
3
Billing

Bill & Collect

  • Bill explanation calls
  • Payment reminders
  • Auto-pay setup
  • Dispute resolution
  • Payment confirmation
4
Retention

Retain & Grow

  • Plan upgrade offers
  • Loyalty rewards
  • Churn risk outreach
  • Win-back campaigns
  • NPS and feedback

Enterprise-Grade Telecom Platform

Deep integrations designed for telco operations at scale.

BSS/OSS and CRM integration
Real-time usage and balance checks
Automated KYC verification
Number portability processing
Network diagnostics integration
Multi-language IVR replacement
Proactive payment reminders
Compliance-ready call recording

From Setup to Scale in Weeks

Our team helps you deploy AI agents tailored to your products and processes.

STEP 01

Connect & Configure

Integrate with your core banking systems via secure APIs. Define conversation flows and compliance rules.

STEP 02

Deploy AI Agents

Launch voice agents for calls and WhatsApp agents for messaging. Each customer gets a personalized journey.

STEP 03

Scale & Optimize

Handle millions of interactions while AI continuously learns and improves from every conversation.

Voice and Messaging Agents

Meet subscribers where they are with intelligent support on every channel.

Voice Agents

Inbound & Outbound Calls

  • IVR replacement with natural conversations
  • Bill explanation and payment processing
  • Technical troubleshooting guides
  • Plan upgrade and change requests
  • Retention and win-back campaigns
  • Outage status updates
CTA Background
Ready to transform your business?

Still have Questions?

Please get in touch with our team.