timepay.ai
Customer Support

Customer Support That
Never Sleeps

Deploy AI voice and messaging agents that resolve 70% of inquiries instantly. Zero wait times. 24/7 availability. Exceptional customer experience at a fraction of the cost.

70%
Auto-Resolution
<30s
Response Time
50%
Cost Reduction
4.8★
Avg CSAT Score

Your Customers Hate Waiting. So Do You.

The average customer waits 8-15 minutes on hold. 60% will hang up and never call back. Every abandoned call is lost revenue and damaged loyalty.

Hiring more agents is expensive. Training takes months. Turnover keeps you in a constant cycle of recruiting and onboarding.

timepay.ai's AI agents answer instantly, resolve most issues autonomously, and seamlessly escalate complex casesdelivering the support experience your customers deserve.

Average hold time8-15 min
Customers who abandon calls60%
Cost per support call$6-12
With timepay.ai
Instant Answer. Every Time.

AI Support for Every Scenario

From simple FAQs to complex troubleshootingAI agents handle it all.

General Inquiries

Product information, pricing, store hours, policies, and frequently asked questions.

"What are your business hours?"
"How much does shipping cost?"
"What's your return policy?"

Order & Account Support

Order status, tracking, account changes, password resets, and subscription management.

"Where is my order?"
"How do I reset my password?"
"Cancel my subscription"

Technical Support

Troubleshooting, device setup, connectivity issues, and guided problem resolution.

"My device won't connect"
"App keeps crashing"
"How do I set up...?"

Billing & Payments

Invoice questions, payment processing, refunds, and billing dispute handling.

"Why was I charged twice?"
"Request a refund"
"Update payment method"

Complaints & Escalations

Issue resolution, compensation handling, and escalation to specialized teams.

"I want to file a complaint"
"Speak to a manager"
"This is unacceptable"

Feedback & Surveys

Customer feedback collection, NPS surveys, and experience improvement insights.

"Post-call surveys"
"Product feedback"
"Service ratings"

Why AI-Powered Support Wins

Deliver exceptional customer experiences while dramatically reducing costs.

Zero Wait Times
Every call answered instantly. Every message responded to in seconds. No more hold music or queue frustration.
24/7/365 Availability
Support never sleeps. AI agents handle inquiries around the clock, across holidays and peak seasons.
Omnichannel Experience
Seamless support across voice, WhatsApp, SMS, web chat, and emailwith unified conversation history.
Intelligent Resolution
AI understands context, accesses your knowledge base, and resolves issues without human intervention.
Smart Escalation
Complex issues seamlessly transferred to human agents with full contextno customer repetition.
Multilingual Support
Serve global customers in 20+ languages with native fluency and cultural awareness.

Traditional vs AI-Powered Support

See why leading companies are transforming their support operations.

Metric
Traditional
timepay.ai
Average Wait Time
8-15 minutes
0 seconds
First Contact Resolution
60-70%
85-90%
Agent Availability
Business hours
24/7/365
Language Support
Limited
20+ languages
Consistency
Agent-dependent
100% consistent

The AI Support Journey

From first contact to resolutionintelligent handling at every step.

1
Contact

Customer Reaches Out

  • Instant greeting and identification
  • Intent recognition
  • Channel detection (voice/chat)
  • Language preference check
  • Priority assessment
2
Understand

AI Analyzes Request

  • Natural language processing
  • Context from past interactions
  • Account and order lookup
  • Knowledge base search
  • Sentiment analysis
3
Resolve

Issue Resolution

  • Direct answer delivery
  • Guided troubleshooting
  • Action execution (refunds, etc.)
  • Ticket creation if needed
  • Warm transfer when required
4
Follow-up

Post-Interaction

  • Resolution confirmation
  • CSAT survey
  • Ticket status updates
  • Proactive follow-up
  • Feedback loop to improve

Enterprise Support Platform

Everything you need to deliver world-class customer support.

Natural language understanding and context retention
Knowledge base and FAQ integration
CRM and ticketing system sync
Sentiment detection and priority routing
Automated ticket creation and updates
Customer identification and verification
Callback scheduling and management
Real-time analytics and CSAT tracking

From Setup to Scale in Weeks

Our team helps you deploy AI agents tailored to your products and processes.

STEP 01

Connect & Configure

Integrate with your core banking systems via secure APIs. Define conversation flows and compliance rules.

STEP 02

Deploy AI Agents

Launch voice agents for calls and WhatsApp agents for messaging. Each customer gets a personalized journey.

STEP 03

Scale & Optimize

Handle millions of interactions while AI continuously learns and improves from every conversation.

Voice and Messaging Agents

Meet customers on their preferred channel with intelligent, empathetic support.

Voice Agents

Inbound & Outbound Calls

  • Natural, human-like conversations
  • IVR replacement with intelligence
  • Real-time issue resolution
  • Warm transfer with full context
  • Callback scheduling
  • Post-call surveys and CSAT
CTA Background
Ready to transform your business?

Still have Questions?

Please get in touch with our team.